Suspense Manager Center does not work for CSR account despite permissions (Doc ID 829704.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

Suspense Manager Center options are grayed out for CSR accounts other than the root account. When permissions are created using the permission center, the Suspense Manager Center works for CSR accounts. When permissions are created using the Customer Center, it does not work.

Cause

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