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MWM Server.exe Crash Citing USER32.dll (Doc ID 830980.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.2.3 to 1.4.5 [Release 1.2 to 1.4]
Information in this document applies to any platform.


During normal operation, the Server.exe MWM component will crash.  Server.crash logs indicate a fault in 'Module: C:\WINDOWS\system32\USER32.dll'  This bulletin discusses this issue and its resolution.


The details of this bulletin are relevant for users experiencing Server.exe crashes citing the Windows USER32.dll in versions 1.2.3, 1.3.0, and 1.4.5.


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In this Document
 MWM Version Affected
 Identifying Your Version
 Identifying the Issue
 History of the Problem
 Recommended Action

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