Credit Note Button Not Appearing On Bill Screen On Some CCB Environments (Doc ID 832511.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.0.5 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Symptoms

The Bill screen does not display the Credit Note button despite the fact the Use Credit Note is ON
on the Installation Options.

-- Steps To Reproduce:
1. Set ON the Use Credit Note on the Installation Options
2. Open a Bill screen and find out the Credit Note button is not dispalyed


Cause

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