AERS Metrics Tab Details not Displaying any Data Post Upgrade to AERS 4.6.1 (Doc ID 832563.1)

Last updated on JANUARY 30, 2012

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.
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***Checked for relevance on 30-Jan-2012***
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Symptoms

New AERS 4.6 Installation, after upgrade AERS_METRICS portal does not seem to be displayed, it is simply an empty screen.

Steps To Reproduce:

  1. Log into AERS homepage as any valid AERS user e.g. SUPERUSER
  2. Click on the [AERS Metrics] Tab on the homepage
  3. Note that there are no graphs or details shown rather a blank page


Cause

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