Switch Sheet Email Does Not Have the Switch Sheet Attachment

(Doc ID 835651.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 to 1.10.0 [Release 1.7 to 1.10]
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 to 1.10.0 [Release 1.7 to 1.10]
Information in this document applies to any platform.

Symptoms

During testing, when a planned switch sheet is submitted, the expected result is an email with subject "Request/Log # [number] is Requested" and an attached file containing the Header & Request tab.  In this instance however, the email does not have an attachment.

swService log has these errors:
*ERROR* in SwEmailMgr::sendEmail
failed to convert plan 3106.18216 to XML format
05/27 14:51:36: 0x7,ctp=8000000100148ab0 swmail.C:272:

Cause

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