Supplementing ASR throws a fatal error (Doc ID 836054.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution Module - ASR - Version: 36.0.0 to 37.0.0
This problem can occur on any platform.
Problem happens in ASR 36 and, in ASR 37 lower than build 63.

Symptoms

Supplementing ASR with Supp Type 3-Other or 4-Correction makes it throw a fatal error and the system hungs in the error message screen. Order Validates normally. Error message:

   "Fatal Error encountered while processing supplement. Error was: null"




Cause

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