Pipeline Cache Doesn't Complete Initial Loading (Doc ID 836255.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
The ifw startup process is stuck within the DAT_BalanceBatch initial loading phase, which never completes.

The DB queries activity is terminated and a repeated "pstack" command on the apparently hung process always shows the following call stack:

----------------- lwp# 1 / thread# 1 --------------------
ffffffff6af6f09c __1cKrw_hashmap4CplCpnDDATHBalanceMBalanceGroup_nNrw_deref_hash4n0BPLongHashingFunc_Cl__nQrw_deref_compare4nDstdIequal_to4Cl__Cl__n0FJallocator4C0___Eeq_k2f6kMrkn0FEpair4Ck0C4__rk9A_b_ (1007faed8, 1c67f9478, ffffffff7fffcca0, ffffffff7e60477c, 1, 0) + 8
ffffffff6af6ef48 __1cKLHashTable4nDstdEpair4CkplCpnDDATHBalanceMBalanceGroup___nKrw_hashmap4C1C6nNrw_deref_hash4n0CPLongHashingFunc_Cl__nQrw_deref_compare4n0AIequal_to4Cl__Cl__n0AJallocator4C1___Dh_k_n0KEeq_k_n0J__QchunkyLowerBound6kMnIrw_slist4n0AEpair4 (ffffffff7fffca30, 1007faec0, ffffffff7fffca28, ffffffff7fffca20, ffffffff7fffcca0, ffffffff7fffca1f) + ec
ffffffff6af72a28 __1cKLHashTable4nDstdEpair4CkplCpnDDATHBalanceMBalanceGroup___nKrw_hashmap4C1C6nNrw_deref_hash4n0CPLongHashingFunc_Cl__nQrw_deref_compare4n0AIequal_to4Cl__Cl__n0AJallocator4C1___Dh_k_n0KEeq_k_n0J__LinsertMaybe6Mrkn0E_Lrn0NIIterator_b_b_ (1007faec0, ffffffff7fffcca0, b88d4f2, ffffffff7fffcbe8, 1, 0) + 108
ffffffff6af6c0b4 __1cKLHashTable4nDstdEpair4CkplCpnDDATHBalanceMBalanceGroup___nKrw_hashmap4C1C6nNrw_deref_hash4n0CPLongHashingFunc_Cl__nQrw_deref_compare4n0AIequal_to4Cl__Cl__n0AJallocator4C1___Dh_k_n0KEeq_k_n0J__LinsertMaybe6Mrkn0E_rn0NIIterator_b_b_ (1007faec0, ffffffff7fffcca0, ffffffff7fffcbe8, 1, ffffffff78712250, 1) + 24
ffffffff6af6b4d8 __1cKrw_hashmap4CplCpnDDATHBalanceMBalanceGroup_nNrw_deref_hash4n0BPLongHashingFunc_Cl__nQrw_deref_compare4nDstdIequal_to4Cl__Cl__n0FJallocator4C0___Ginsert6Mrkn0FEpair4Ck0C4___n0FEpair4nKLHashTable4n0K_n0JDh_k_n0JEeq_k_n0I__IIterator_Cb (ffffffff7fffccb0, 1007faec0, ffffffff7fffcca0, ffffffff7fffcbe8, ffffffff78712250, 1c9437e98) + 1c
ffffffff6af6a4f0 __1cNRWTPtrHashMap4ClnDDATHBalanceMBalanceGroup_n0BPLongHashingFunc_nDstdIequal_to4Cl__n0EJallocator4Cpl___Ginsert6M3pn0C__b_ (1007faec0, 1c9437e98, 1c9438aa0, ffffffff6afef67c, ffffffff7e70e020, 0) + 24
ffffffff6af66754 __1cDDATHBalanceXBalanceLockedPtrHashMap4Cln0BMBalanceGroup_n0BPLongHashingFunc_nDstdIequal_to4Cl___Ginsert6Mplpn0C__b_ (1007fae40, 1c9437e98, 1c9438aa0, ffffffff79ed7ea4, 1c9437e98, 0) + 18
ffffffff6af60170 __1cDDATHBalanceLBalanceDataQloadBalanceGroup6MrknORWDBConnection__b_ (1c9438aa0, 27, ffffffff7fffe950, ffffffff6b0994b7, b88d4f2, ffffffff7fffd5b0) + 28d4
ffffffff6afbbb60 __1cDDATHBalanceLBatchPlugInPinitBalanceData6Mkb_b_ (1007faa50, 1007fae38, ffffffff7fffea38, ffffffff6b0a0e12, ffffffff6b1bca40, ffffffff6b1ad750) + 128
ffffffff6afbb888 __1cDDATHBalanceLBatchPlugInEinit6M_b_ (1007faa50, 0, 102ac2320, ffffffff7fffeb98, ffffffff7fffeb98, ffffffff7fffeb90) + 190
ffffffff7ac8d160 __1cDPLIMStdInterface4nDPLGKDataPlugIn__Einit6M_b_ (10027d060, ffffffff7ac8d478, 1a678c, ffffffff7ac82e44, ffffffff7ae29a58, ffffffff7ae42bb8) + 38
ffffffff7ac82ad0 __1cDPLIODataCollectionEinit6M_b_ (10013af40, ffffffff7ae42bb8, 1, ffffffff7a41c2a4, ffffffff7a561ae8, 1) + 6c
ffffffff7a421db8 __1cDCTLEBaseSinitDataCollection6M_b_ (10013af40, e48, 13e184, ffffffff7a42e940, ffffffff7a561ae8, 100173ad0) + 28
ffffffff7a41c2a4 __1cDCTLEBase2t5B6MrknDBASGString_5kb5_v_ (100173ad0, 1, 0, 100173ca8, 1, 100173c70) + 5ac
00000001000085f4 main (100173ad0, ffffffff7ffff5d8, 0, ffffffff7ffff350, ffffffff7ffff358, 10000c7e4) + 7c4
00000001000076dc _start (0, 0, 0, 0, 0, 0) + 17c

Note the "hashmap" function, being pending in the call stack.


Cause

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