Create Service Order Is Inactivating Service (Doc ID 839657.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 14-Aug-2012.

Symptoms

-- Problem Statement:
The user is performing a device swap for a service which will disassociate a device and then associate a device. The user uses BRM telco provisioning. So, as part of this, a service order is created.

It is observed that this is calling op_cust_set_status first inactivate the service and then once the service order is successful, activating the service. This is causing problems because whenever the status is changed from active to inactivate and then back to active, it causes the product status to change which is causing proration issues with free resources and cycle fees being charged twice.

Cause

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