System Freezes And Some Notes Get Deleted While Adding Internal/External Notes (Doc ID 841116.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Order and Service Management - Version: 6.3.1
This problem can occur on any platform.

Symptoms

1) When trying to add internal or external notes to the new order. After the addition of 2 notes
or sometimes 3 notes when the user clicks on Note Completed check box the system freezes. All the order
details which should display on different tabs, now display on the same screen. Users cannot
come out of this error and need to logout and login again.

2) After adding 2 more more internal or external notes when users try to add some more notes and click
on Note Completed check box, some notes get deleted. Again when users click on Add Note icon users get
back the old note with new Note.


Cause

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