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Support Policy When Installing Critical Third Party Patches in an MWM and ORS Environment (Doc ID 841780.1)

Last updated on JULY 14, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.2.3 to 1.5.0 [Release 1.2 to 1.5]
Oracle Real-Time Scheduler - Version 1.12.0 to 1.13.2 [Release 1.12 to 1.13]
Information in this document applies to any platform.

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Third party vendors will periodically release different versions or patches of their own product. These third party release versions may be different than the versions originally certified with Oracle Utilities Mobile Workforce Management or Oracle Realtime Scheduler (ORS). Although every reasonable attempt will be made to support customers who have applied these patches, timing may prevent Oracle from completely certifying these third party versions. If a customer chooses to install these third party patches (usually denoted by a change in the fourth digit of the software), Oracle asks the customer to fully test this configuration prior to promoting it to production and to be prepared to uninstall it if necessary. Should a customer encounter problems during testing, Oracle will provide support to the customer at the current Oracle Utilities Mobile Workforce Management or ORS maintenance level. It must be understood that Oracle may not have this configuration in-house, and as a result, may encounter delays in our ability to address any issues.

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