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In CCB SA Page Maintenance Returning Contract Terms For Other Service Agreements (Doc ID 842014.1)

Last updated on MAY 23, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 to 2.2.0.0.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

SA Page Maintenance is returning Contract Terms for other Service Agreements.

This was first discovered when an xai inbound service was configured using the base service CILCSVAP. When using it to do a read of an SA, it returned the details of the SA requested, but also returned the contract terms for other SAs unrelated to the requested SA.

Further investigation reveals that calling the SA Maintenance Page via the Online application also has the same result. Viewing the SA via the UI does not show the erroneous contract terms, but the debug logs do show that the extra SAs are indeed returned (the UI filters out those not for the current SA).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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