Applet Startup, Certificates And Jinitiator Hangs in AERS 4.6

(Doc ID 845574.1)

Last updated on JULY 20, 2009

Applies to:

Adverse Event Reporting System - Version: 4.6.1
Information in this document applies to any platform.

Goal

There are several issues related to AERS applet Java, Certificates and also Jinitiator (1.3.1.22).

Sometimes when customers run Oracle AERS (i.e. clicking on the Oracle AERS external application link) a message is
shown that there has been a problem verifying the certificate.

Additionally, sometimes when customers run Oracle AERS, and later close application and try to re-launch it without closing the
internet explorer page, the system is unable to show the Oracle AERS application due to
page freezing issues. Customers then have to kill the IE session from Task Manager.


How can these be rectified?





Solution

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