Remarks Getting Added To Order Before Clicking On Save Or Done Button (Doc ID 846848.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Order and Service Management - Version: 6.3.1
This problem can occur on any platform.

Symptoms

In the Add Remarks section, when the user clicks on the Add Attachment button the Remark is added to the
order. If the user clicks on the browser's Back button or worklist or query button the Remark is already added. At this stage the user has not clicked on Save or Done button.

If the user has not provided any remark nor any file for attachment and clicks on the Save or Done button, the blank Remark is again added to the order. This should be added only if there is either an Remark provided or any attachment.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms