Custom MSAG Validation Process (Doc ID 850053.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.2.0 - Release: 6.0.15 to 6.2.0
Information in this document applies to any platform.

Symptoms

When entering a service location on a PSR, either community or county should be a required field., this will help with MSAG process.  User receives and error in MSS.When the System Preference, "Enforce MSAG Validation", is set to "Perform Optional Community MSAG Validation", user get 2 errors after pick an address from the MSAG Validation List:

1.  Error determining provider for custom validation

2.  Error retrieving data for audit records

Cause

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