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Stop_accounting Returns Timeout, But No Events Committed to DB (Doc ID 851961.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.3.0]
Information in this document applies to any platform.


The following scenario is observed in a real-time AAA-Gateway production setup:

- a call termination request is issued from SCP to AAA-Gateway
- the AAA-Gateway returns with a timeout to SCP (i.e. the stop-accounting opcode call hasn't returned within the configured timeout)
- the opcode has not left a trace on DB as if the DB commit was missing
- no error is found in either CM or DM pinlog 

A relatively higher number of "missing" events is closely related to the "high batch" times, i.e. those timeframes during which a performance decrease in the CM-DM-DB chain brings to timeout responses from the AAA-Gateway, but with the corresponding event found on DB.

How can we explain these "missing commit" events and how can we minimize them?


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