Stop_accounting Returns Timeout, But No Events Committed to DB
(Doc ID 851961.1)
Last updated on JUNE 05, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 7.3.0]
Information in this document applies to any platform.
The following scenario is observed in a real-time AAA-Gateway production setup:
- a call termination request is issued from SCP to AAA-Gateway
- the AAA-Gateway returns with a timeout to SCP (i.e. the stop-accounting opcode call hasn't returned within the configured timeout)
- the opcode has not left a trace on DB as if the DB commit was missing
- no error is found in either CM or DM pinlog
A relatively higher number of "missing" events is closely related to the "high batch" times, i.e. those timeframes during which a performance decrease in the CM-DM-DB chain brings to timeout responses from the AAA-Gateway, but with the corresponding event found on DB.
How can we explain these "missing commit" events and how can we minimize them?
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