ORPOS Crashes When Opening the Till in Register Accountability Mode (Doc ID 852176.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.0.2 and later
Information in this document applies to any platform.
Oracle Retail Point-Of-Service - Version: 13.0.2
Checked for relevance 11-July-2013


Symptoms

Oracle Retail Point-Of-Service (ORPOS) application crashes when a till is opened from the register and the following error is reported in the log :

ERROR

"ERROR 2009-05-27 22:52:28,093 86656
(StaticCacheThread-6:com.extendyourstore.foundation.tour.service.BusDriver):
[com.extendyourstore.foundation.tour.service.BusDriver.handleException(BusDriver.java:531)]
BusDriver.handleException: BusDriver is in the garage.

java.lang.NullPointerException
at
com.extendyourstore.pos.services.dailyoperations.till.tillopen.CheckTillStatusSite.arrive(CheckTillS
tatusSite.java:153)
at com.extendyourstore.foundation.tour.engine.Site.arrive(Site.java:239)
at com.extendyourstore.foundation.tour.engine.Road.traverseForward(Road.java:892)
at com.extendyourstore.foundation.tour.engine.Road.traverse(Road.java:636)
at com.extendyourstore.foundation.tour.engine.SiteVertex.driveSite(SiteVertex.java:320)
at com.extendyourstore.foundation.tour.engine.AbstractSite.driveSite(AbstractSite.java:101)
at com.extendyourstore.foundation.tour.engine.Site.driveSite(Site.java:215)
at com.extendyourstore.foundation.tour.service.BusDriver.processLetter(BusDriver.java:347)
at com.extendyourstore.foundation.tour.service.BusDriver.processLetters(BusDriver.java:240)
at com.extendyourstore.foundation.tour.service.AbstractCrewMember.run(AbstractCrewMember.java:255)
at com.extendyourstore.foundation.manager.thread.StaticCacheThread.run(StaticCacheThread.java:171)
INFO 2009-05-27 22:52:28,093 86656
(StaticCacheThread-6:com.extendyourstore.foundation.tour.service.AbstractCrewMember):

[com.extendyourstore.foundation.tour.service.AbstractCrewMember.setCurrentSite(AbstractCrewMember.ja
va:400)]
BusDriver changes site. old site = CheckTillStatus, new site = GARAGE"


Pre-requisites:

  1. In the Oracle Retail Back Office (ORBO) database, change the accountability mode to '0' in AS_WS table for the register .

Steps To Reproduce:

  1. Login to BO
  2. Select StoreOps --> Start of Day: Open Store with any amount and any business date.
  3. Select StoreOps --> Register  and Open Registers
  4. Select the register you are using for this testing and click the Open button. 
  5. Status of the register will be changed from Closed to Open.
  6. Log in to Point-Of-Service (ORPOS)
  7. Click on Daily Operations
  8. Click on Till Options
  9. Click on Open.  Observed that ORPOS crashes.

Cause

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