My Oracle Support Banner

How to Configure MetaSolv Solution to Send Notifications and E-mail for Trouble Tickets (Doc ID 852358.1)

Last updated on OCTOBER 15, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
Trouble Ticket Notifications
Content updated on 10/20/2014.
Reviewed for currency on 6/01/2016.


Goal

How to configure MetaSolv Solution to send notifications and e-mail for Trouble Tickets.

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
 
I.  MetaSolv Solution PREFERENCES:
 II.  BACKGROUND PROCESSOR ( JOB MANAGER ) - SAMPLE SETTINGS
 III.  WORKFORCE EMPLOYEES
 
IV.  ESCALATION METHODS - TEST
 
V. TROUBLE ORGANIZATION - SAMPLE CONFIGURATION
 VI.  Trouble Ticket Creation:  Notifications tab
 
VII.  RESULTS
 VIII. STOPPING NOTIFICATIONS CREATED IN NOTIFICATION DEFINITIONS
 
IX.  SPECIAL CHARACTERS SUPPORT
 X.  ADD HOC NOTIFICATIONS
 XI.  TROUBLESHOOTING
 a. Background Processor does not start
 b. Job Queue is not updated
 c. Notification e-mail not sent - Errors found in the Log for a Notification job
 XII. REFERENCES
 General Recommendations:
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.