User can not Sign on to WAM when the Database is 11G. Error: You have Entered an Invalid Username/Password Combination (Doc ID 854551.1)

Last updated on MARCH 25, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version DNU1.8.0.2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04-OCT-2013***

Symptoms

Some users get either of the following error messages:

"Forms: logon to database failed: uid@db_name" when trying to open a module (Forms).


"You have entered an invalid username/password combination" when trying to login to the WAM application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms