Workflow Does Not Start The Engine

(Doc ID 855105.1)

Last updated on NOVEMBER 21, 2014

Applies to:

Oracle Demantra Demand Management - Version 7.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.


On 7.2 in Production:
Find that when trying to start the engine through the workflow the same does not get started. Nothing happens in the front end.
The collaborator logs shows the following error:

12:05:10:361 ERROR ---------------------------------------------------------------
12:05:10:361 ERROR Database Error [db_win.cpp,68]
12:05:10:361 ERROR - Source: Microsoft OLE DB Provider for Oracle
12:05:10:361 ERROR - Description: ORA-12154: TNS:could not resolve the connect identifier specified
12:05:10:361 ERROR - Message: Unspecified error
12:05:10:361 ERROR - Error Number: 0x80004005 - Unspecified error

The issue can be reproduced at will with the following steps:
1.Create a workflow that has a step that calls the engine to run
2. Run the workflow



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