AERS Crashes When Google Or Yahoo IE Toolbars Are Installed (Doc ID 856040.1)

Last updated on JANUARY 04, 2011

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.
.
***Checked for relevance on 04-JAN-2011***

Symptoms

Installation of Yahoo or Google Internet Explorer toolbars causes AERS to crash.

Steps To Reproduce:

  1. Install Google or Yahoo IE toolbars to desktop.
  2. Launch the AERS homepage then log-in to the AERS Portal with Username and Password.
  3. Click on the AERS 4.6.1 link. AERS crashes when you click on the AERS 4.6.1 link in the Portal.
  4. A second browser opens, followed by a standard Internet Explorer error (Internet Explorer has encountered a problem and needs to close).
  5. AERS fails to connect user to the Oracle database.

Changes

This problem occurs when users install Yahoo or Google toolbars on their client machine.

Cause

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