AERS Crashes When Google Or Yahoo IE Toolbars Are Installed

(Doc ID 856040.1)

Last updated on JANUARY 04, 2011

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.
***Checked for relevance on 04-JAN-2011***


Installation of Yahoo or Google Internet Explorer toolbars causes AERS to crash.

Steps To Reproduce:

  1. Install Google or Yahoo IE toolbars to desktop.
  2. Launch the AERS homepage then log-in to the AERS Portal with Username and Password.
  3. Click on the AERS 4.6.1 link. AERS crashes when you click on the AERS 4.6.1 link in the Portal.
  4. A second browser opens, followed by a standard Internet Explorer error (Internet Explorer has encountered a problem and needs to close).
  5. AERS fails to connect user to the Oracle database.


This problem occurs when users install Yahoo or Google toolbars on their client machine.


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