CCB Web Self Service Gets Undeployed After Weblogic Restart (Doc ID 857382.1)

Last updated on JUNE 09, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On CCB v.2.2.0 running on a Linux x86-64 environment, with an Oracle 11g database, Web Self Service
gets dropped by the restart of Weblogic on certain occasions.

-- Steps To Reproduce:
Difficult to reproduce as repeated re-starts of the application server are required until web self servic is dropped.

-- Business Impact:
End-users connections to WSS get dropped with no notification.

Cause

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