FM_BILL_NEW_WRITEOFF ERROR appears while attempting Writeoff for Bills containing Usage Item with Tax (Doc ID 857663.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
A flat rate tax has been set in the system.When the bill contains a usage item (where the usage was generated on the pipeline side) with tax, then the writeoff is not working.
It throws the following error:-

E Mon Jun 20 00:05:47 2016 DNA-D4 cm:9094 fm_ar_item_writeoff.c:1787
1:01HW126397:CustomerCenter:0:AWT-EventQueue-0:921:1238562594:0
fm_bill_new_writeoff error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4
errno=PIN_ERR_IS_NULL:82>
<field num=0:0,0 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=602 version=0>
E Mon Jun 20 00:05:47 2016 DNA-D4 cm:9094 fm_ar_item_writeoff.c:1019
1:01HW126397:CustomerCenter:0:AWT-EventQueue-0:921:1238562594:0
op_ar_item_writeoff error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4
errno=PIN_ERR_IS_NULL:82>
<field num=0:0,0 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=602 version=0>

The writeoff works if there are just monthly items with tax.

Cause

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