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Blank Patient Data Rpt Fails With Error "ORA-39565:Message 39565 Not Found" (Doc ID 859012.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Clinical - Version 4.5.3 to 4.5.3 [Release 4.5.3]
Information in this document applies to any platform.


Trying to run the Blank Patient Data Report (i.e. Blank Casebook Report)

This returns the status  of RS_FAILURE. the log file contains the error:

"ORA-39565: Message 39565 not found".

This is happening on a study that has a default DCI book that has 1,538 dci book pages.

ERROR MESSAGES: ORA-39565: Message 39565 not found

Included in the log file:

MSG MSG-00005: Start of Java code ................
ERR REP-1401: 'beforereport': Fatal PL/SQL error occurred.
ORA-39565: Message 39565 not found; product=RDBMS; facility=ORA

ERR Error occurred sending Job output to cache

Part of the message in the bug:
Click on 'Job Details - Error Text shows : SRW.RUN_REPORT failed. 101507:
non-ORACLE exception

1) Log into RDC for a study using PDF data entry screens.

2) Navigate to the Report menu and run the Blank Patient Data Report.

User searched My Oracle Support and found <Note 601732.1> and verified that this
is NOT their problem.

User also found <Bug 7208206>.

Wanting to see if that is their issue.
Are there any workarounds for <Bug 7208206>? When is <Bug 7208206> expected to be fixed?

User is able to reproduce this issue in both 4.5.1 (PDF/Classic studies) as well as 4.5.3 (HTML


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