Blank Patient Data Rpt Fails With Error "ORA-39565:Message 39565 Not Found" (Doc ID 859012.1)

Last updated on JANUARY 18, 2011

Applies to:

Oracle Clinical - Version: 4.5.3 to 4.5.3 - Release: 4.5 to 4.5
Information in this document applies to any platform.
-
***Checked for relevance on 18-JAN-2011***

Symptoms

Trying to run the Blank Patient Data Report (i.e. Blank Casebook Report)

This returns the status  of RS_FAILURE. the log file contains the error:

"ORA-39565: Message 39565 not found".


This is happening on a study that has a default DCI book that has 1,538 dci book pages.

ERROR MESSAGES: ORA-39565: Message 39565 not found

Included in the log file:


MSG MSG-00005: Start of Java code ................
ERR REP-1401: 'beforereport': Fatal PL/SQL error occurred.
ORA-39565: Message 39565 not found; product=RDBMS; facility=ORA


ERR Error occurred sending Job output to cache



Part of the message in the bug:
v.
Click on 'Job Details - Error Text shows : SRW.RUN_REPORT failed. 101507:
non-ORACLE exception


NAVIGATION / REPLICATION PATH:
1) Log into RDC for a study using PDF data entry screens.

2) Navigate to the Report menu and run the Blank Patient Data Report.


User searched My Oracle Support and found <> and verified that this
is NOT their problem.

User also found <>.

Wanting to see if that is their issue.
Are there any workarounds for <>? When is <> expected to be fixed?

User is able to reproduce this issue in both 4.5.1 (PDF/Classic studies) as well as 4.5.3 (HTML
studies).




Cause

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