Contact Date/Time Field is Missing from Arabic Screens in CCB 2.10 (Doc ID 859094.1)

Last updated on JUNE 09, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
In CC&B version 2.10, the field “Contact Date/Time” of Customer Contact page is missing from
Arabic screen. The same exists in English version.

-- Business Impact:
This is stopping us from Production rollout of CC&B 2.1.0 which is scheduled for end of July. This
is currently working fine in CC&B 2.0.1 Environments.

Cause

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