Service Of Account 'A' Is Charging To Another Account 'B' Without Any Relation (Doc ID 859812.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
HP-UX Itanium

Symptoms

When an account 'A' is created in Customer Center with multiple lines(this case 4 lines), and then without
exiting Customer Center, and another account 'B' is created with multiple lines, then one of the services from account 'A' will be charged to account 'B'. It will be reflected in the balance tab as such. This occurs while purchasing the account B's lines .


Steps To Reproduce:-

1. Created a plan P1 with a /service/ip and /telco/gsm/telephony services.An other plan P2 has two
/telco/gsm/telephony services having deifferent balance groups.
2. Created an account by purchasing plan P1.
3. Added plan P2' 4 times.Every time checked the balance.
4. In the same CC instance open a new account .Purchased plan P1
5. Added plan P2.Now the Balance shows an additional service which is associated to account 1.



Cause

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