Work Order status shows "Initial" And ASAP is Unable To Create Diagnostic File (Doc ID 862646.1)

Last updated on MARCH 28, 2013

Applies to:

Oracle Communications ASAP - Version 4.7.2 and later
Information in this document applies to any platform.
***Checked for relevance on 28-MAR-2013***

Symptoms

All work orders are in the initial state and the SARM is not picking any order from the database.
Following error message appeared in ASAP.Console file:

Can't Create Server Diagnostic File.  ErrorNum 24.

Cause

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