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Sim And Num Information Getting Replicated In The Num/Sim Swap Scenario (Doc ID 863119.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Goal

When the users tried to do a SIM/NUM swap in the Customer Centre for an account, it is giving the
following error :

E Sun Dec 28 07:04:37 2014 <IP> cm:7012 fm_tcf_prov_device_prov_info.c:189
1:<IP>:CustomerCenter:0:AWT-Ev1300:1248186518:264
More than 2 Device Events
<location=Unknown pin location:0 class=UNKNOWN:0 errno=PIN_ERR_NONE:0>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>


How to resolve this problem?


Solution

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In this Document
Goal
Solution
References


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