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Unable To View Bill Details On Existing Bills After Upgrade (Doc ID 865786.1)

Last updated on OCTOBER 23, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

After upgrading system from 6.2SP1 to 7.3.1 unable to view any bill details on existing bills for
the accounts. The error message "Customer Center encountered errors while updating the Bill
Details page." is shown in Customer Center.


Cause

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In this Document
Symptoms
Cause
Solution


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