CIOMS Report Generated By The Report Automator Contains Garbled Text

(Doc ID 867124.1)

Last updated on DECEMBER 04, 2009

Applies to:

Adverse Event Reporting System - Version: 4.6.1
Information in this document applies to any platform.

Symptoms

Using Report Automator to generate CIOMS reports results in invalid characters replacing
non-standard ASCII characters such as "é".

Steps To Reproduce:

Schedule a CIOMS to run with the Report Automator.
Ensure that there are special characters in some fields, such as the Reporter Address or
Narrative.

An example of a special character is the accented "e" often used in the French language.

Cause

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