AERS Installation Fails at Data Import step and Default Users are not Created (Doc ID 867195.1)

Last updated on JANUARY 10, 2012

Applies to:

Adverse Event Reporting System - Version: 4.6.0 and later   [Release: 4.6 and later ]
Adverse Event Reporting System - Version: 4.6.0 and later    [Release: 4.6 and later]
Information in this document applies to any platform.

Symptoms

During the installation of Oracle AERS by the Universal Installer, the following message is seen after the data import has failed:

Error: Data Load(baseline): Import Site Config failed, see log file ( <ORACLE_HOME>\database\log\config-site.log ) for details.
Log file: <ORACLE_HOME>\aers\database\log\aersinst_<DB>_<DATE-TIME>.log

One of the symptoms of this is that default user accounts are not created.

Cause

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