MetaSolv Solution application crashes with Error Number 3 when adding Service Request Note

(Doc ID 867672.1)

Last updated on OCTOBER 05, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.15 - Release: 6.0.15 to 6.0.15
Information in this document applies to any platform.

Symptoms

When a user enters a Service Request Note containing XML information, the application crashes with an Error Number 3 (Array boundary exceeded).

Example data entered in the Service Request Note field:

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<LSRresponse>
<LRresponse>
<CCNA>TQW</CCNA>
<PON>SNAN4000052D</PON>
<LSRNO>1234567890</LSRNO>
<INIT>SEAN GETTS</INIT>
<CDTSENT>2009-04-02-1106AM</CDTSENT>
<REP><![CDATA[AT&T-CA-LSC]]></REP>ERROR NUMBER 3
<TELNO>7778889999</TELNO>
<RT>C</RT>
<DD>2009-04-16</DD>
<ECVER>AAF</ECVER>
<LRservicedetails>
<LOCNUM>1</LOCNUM>
<LNUM>00001</LNUM>
<ECCKT>TEST</ECCKT>
<ORDL>123456</ORDL>
</LRservicedetails>
<DATN>9999999999</DATN>
<DOR>2009-04-16</DOR>
<DLQTYR>1</DLQTYR>
<SQTYR>1</SQTYR>
<RESPONSETYPE>Confirmation - </RESPONSETYPE>
</LRresponse>
</LSRresponse>

Sceenshot of the Error Number 3:

ERROR TEXT:
----------------
Error Number 3.
Error text = Array boundary exceeded.
Window/Menu/Object = n_parse_xml.
Error Object/Control = n_parse_xml.
Script = of_parsetag.
Line in Script = 24.

 

Clicking OK to the Error Number 3 produces the following error:


Clicking OK to the error above produces the last message below:


Cause

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