The Hierarchy Setup Is Disabled By Default (Doc ID 868063.1)

Last updated on MAY 10, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 10-May-2013.

Goal

In Customer Center, the Hierarchy Setup on the General tab during account creating is completely grayed out after installed Patch 8593056. Hierarchy Setup works fine before installing the Patch 8593056.

Solution

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