File Manager Initialization Failed After Reboot "Error: HTTP Status 500" when Opening File Manager Configuration Page

(Doc ID 869530.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

File Manager does not initialize successfully after reboot.
The following error occurs in the File Manager Log file located under [File Manager home]\logs\stdout.log:

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Actual Message :; nested exception is:
java.lang.NullPointerException

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified


File Manager Configuration page http://File_Manager_Server_Name:8080/Filemgr/Configuration shows

Error: HTTP Status 500 -


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms