AERS Freezes When Deleting Reports From Report Output Window (Doc ID 870092.1)

Last updated on AUGUST 07, 2009

Applies to:

Adverse Event Reporting System - Version: 4.6.1
This problem can occur on any platform.

Symptoms

AERS 4.6.1.17

Frequently when accessing the report output window it is required to delete failed reports or
temporary queue IDs generated by the report automator.

However, after deleting three or four of these records AERS will frequently freeze. It allows you
to click on buttons but nothing happens when you do so.

This issue only seems to have appeared post AERS iPatch 4.6.1.17 recently.

Steps To Reproduce:

Note:

There is a workaround of sorts, if you close the Report jobs window and re-open this seems to refresh and clear this issue.

Cause

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