Product Code Deriving Incorrectly When A Product Is Deleted (Doc ID 870964.1)

Last updated on JANUARY 28, 2015

Applies to:

Adverse Event Reporting System - Version 4.6.1 and later
Information in this document applies to any platform.
This problem can occur on any platform.
***Checked for relevance on 28-Jan-2015***

Symptoms

If you have any concomitant medications or Suspect Products for a case, and then later delete the only suspect product or change it to a concomitant  or treatment medication, this should wipe out / update the product code in the Case Details Screen, but it doesn't.


Expected Behaviour:

Derived product code to be removed if the suspect product is also removed.

Steps To Reproduce:


The issue can be reproduced at will with the following steps:

  1. Create a New Spontaneous Case with one suspect company product
  2. Add a second concomitant medication
  3. Save Case
  4. Delete the first suspect company product
  5. Note under case Details - Product Code is still showing suspect product even though this has
    been removed from case
  6. Re-querying case does not refresh.

Cause

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