Search and Open Change Returns Null or Unknown Error

(Doc ID 872930.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.0 and later
Information in this document applies to any platform.

Symptoms

Unable to open certain change objects with "unknown error" using Java Client or "Null" error using Agile Web Client.

There is some error in the Java console showing "Size of objectMap:1 java.lang.NullPointerException at
com.agile.pc.cmserver.base.BaseSignoffDAO.loadTable(BaseSignoffDAO.java:354"

Steps to Reproduce:

1. Search for a change

2. When the change attempts to open, the error occurs

"unknown error" using Java Client or "Null" error using Agile Web Client

Java console shows:

"Size of objectMap:1 java.lang.NullPointerException at
com.agile.pc.cmserver.base.BaseSignoffDAO.loadTable(BaseSignoffDAO.java:354"

Cause

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