"Error (0xc00ce558): XML document must have a top level element." Occurs When Trying to View Contract Items Terms (Doc ID 874723.1)

Last updated on JULY 30, 2015

Applies to:

Oracle Utilities Portfolio Management - Version: 1.5.0 and later   [Release: 1.5 and later ]
Oracle Utilities Billing Component - Version: 1.5.0 and later    [Release: 1.5 and later]
Oracle Utilities Quotations Management - Version: 1.5.0 and later    [Release: 1.5 and later]
Information in this document applies to any platform.
***Checked for relevance on 25-May-2011***

Symptoms

When trying to view a Contract > "Items" (tab) then selecting the [...] link under 'Item Terms'. Then from the pop-up window select the first term. An error is shown in the window.

Error
Error (0xc00ce558): XML document must have a top level element.

Steps to Reproduce

  1. Log into EIP
  2. Navigate to "Pricing and Contracts > Contracts"
  3. Search on the Contract
  4. Go to the Items tab
  5. Under the first item, select the [...] under Item Terms
  6. You will see a list of Terms in a popup window
  7. From here select the first term, you will then see an error message in the window. "Error (0xc00ce558): XML document must have a top level element. "

Cause

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