Cannot Retrieve Cache After Upgrade to 220.127.116.11 WARNING Failed to retrieve cache
(Doc ID 879669.1)
Last updated on FEBRUARY 26, 2019
Applies to:Oracle Demantra Demand Management - Version 11.5.10 and later
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
On Demantra 18.104.22.168 in Production:
When attempting to run simulation,
the following error occurs:
00:26:48:244 WARNING Failed to retrieve cache. RecordCount = 0 IRL=4,41,21 AND
00:26:48:244 WARNING nNumBytes < 0 Rollbacked trnsaction
00:26:48:244 WARNING Reseting the engine to run with learning.
00:26:48:244 Learn = true; Forecast Promotions = true
00:26:48:260 ERROR unknown error
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Collaborator Workbench
2. Open Worksheet
3. In the Promotion View select the 'Run Simulation' option.
4. Select 'Selected Page Item'
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