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Cannot Retrieve Cache After Upgrade to WARNING Failed to retrieve cache (Doc ID 879669.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Demantra Demand Management - Version 11.5.10 and later
Information in this document applies to any platform.
This problem can occur on any platform.


-- Problem Statement:
On Demantra in Production:
When attempting to run simulation,
the following error occurs:

00:26:48:244 WARNING Failed to retrieve cache. RecordCount = 0 IRL=4,41,21 AND
00:26:48:244 WARNING nNumBytes < 0 Rollbacked trnsaction
00:26:48:244 WARNING Reseting the engine to run with learning.
00:26:48:244 Learn = true; Forecast Promotions = true
00:26:48:260 ERROR unknown error

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Collaborator Workbench
2. Open Worksheet
3. In the Promotion View select the 'Run Simulation' option.
4. Select 'Selected Page Item'


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