Auto-Billing Failed When TIMOS Is Activated

(Doc ID 879874.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 21-May-2013***

Symptoms

-- Problem Statement:
When encountering an Autobilling case, the CM crashes with a signal 11 if  TIMOS is activated.

-- Steps To Reproduce:
1. Create an account structure -  a postpaid supervised account (with BA, AS and Service subscription), like a pre-paid.
2. Rate a real-time usage to start the "auto-billing" mechanism
3. At the second launch of this scenario (after some cleanup to avoid duplicates) the CM crashes with a signal 11 error and a core dump.

Stack trace of the core (from CM pinlog):

Thu Jan 1 00:10:12 2009 xxxxx cm_aaa1_rt:22310 fm_global_search.c:903 1:xxxxx:cm_aaa1_rt:14785:1:7:1238768596:56

database 1 will not participate in the global search

Received Signal 11

(0) 0x60000000c89524d0 printExceptionReport + 0x240 at unix_exception.c:112 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(1) 0x60000000c89438a0 sigsegv_handler + 0x40 at ../cm_main.c:132 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(2) 0xe0000001085c6c80 ---- Signal 11 (SIGSEGV) delivered ----

(3) 0x60000000c7693710 retry_or_close_context + 0x280 at fm_global_search.c:1807 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_global_search.so]

(4) 0x60000000c7693070 send_request_to_dms + 0x540 at fm_global_search.c:1717 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_global_search.so]

(5) 0x60000000c768e3e0 process_opcode + 0x790 at fm_global_search.c:2359 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_global_search.so]

(6) 0x60000000c768da90 op_global_search + 0x2c0 at fm_global_search.c:251 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_global_search.so]

(7) 0x60000000c8a956b0 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(8) 0x60000000c8ac6ca0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(9) 0x60000000c8ac6780 pcm_op + 0x40 at ../pcm/pcm.c:322 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(10) 0x60000000c8d91480 fm_act_search_uniqueness_multidb + 0x9c0 at fm_act_find.c:456 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_act.so]

(11) 0x60000000c8d8efa0 fm_act_find_search_multidb + 0xb00 at fm_act_find.c:1152 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_act.so]

(12) 0x60000000c8d8ce40 fm_act_find_search + 0x1a0 at fm_act_find.c:215 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_act.so]

(13) 0x60000000c8d8cb00 op_act_find + 0x200 at fm_act_find.c:153 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/fm_act.so]

(14) 0x60000000c8a956b0 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(15) 0x60000000c8ac6ca0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(16) 0x60000000c8ac6780 pcm_op + 0x40 at ../pcm/pcm.c:322 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(17) 0x60000000cf5c65a0 find_acc_and_srv + 0xec0 at fm_nbp_voice_pol_search_acc_msid.c:332 [/exec/applis/pcb/pin09/brm_vpb/current/pin/lib/fm_nbp_voice_pol.so]

(18) 0x60000000cf5c5570 fm_nbp_voice_pol_search_acc_msid + 0x190 at fm_nbp_voice_pol_search_acc_msid.c:215 [/exec/applis/pcb/pin09/brm_vpb/current/pin/lib/fm_nbp_voice_pol.so]

(19) 0x60000000cf5c5210 op_nbp_voice_pol_search_acc_msid + 0x770 at fm_nbp_voice_pol_search_acc_msid.c:155 [/exec/applis/pcb/pin09/brm_vpb/current/pin/lib/fm_nbp_voice_pol.so]

(20) 0x60000000c8a956b0 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(21) 0x60000000c8ac6ca0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(22) 0x60000000c8ac6780 pcm_op + 0x40 at ../pcm/pcm.c:322 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcmpin.so]

(23) 0x60000000cf5e14c0 fm_pol_ft_tcf_aaa_authorize + 0x26e0 at fm_pol_ft_tcf_aaa_authorize.c:417 [/exec/applis/pcb/pin09/brm_vpb/current/pin/lib/fm_ft_tcf_pol.so]

(24) 0x60000000cf5dec80 op_pol_ft_tcf_aaa_authorize + 0x280 at fm_pol_ft_tcf_aaa_authorize.c:177 [/exec/applis/pcb/pin09/brm_vpb/current/pin/lib/fm_ft_tcf_pol.so]

(25) 0x60000000c893aae0 cm_custom_ex + 0x600 at ../cm_child.c:4506 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(26) 0x60000000c8937a20 cm_custom + 0x70 at ../cm_child.c:4120 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(27) 0x60000000c8935e90 cm_child + 0x1a50 at ../cm_child.c:2913 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(28) 0x60000000c894ba60 mainThread + 0x4770 at ../cm_main.c:4244 [/exec/applis/pcb/pin09/brm_vpb/current/portal/pin/lib/libcm_main.so]

(29) 0x0000000004000bd0 main + 0x30 [/exec/applis/pcb/pin09/brm_vpb/current/pin/bin/cm_aaa1_rt]

(30) 0x60000000c00309d0 main_opd_entry + 0x50 [/usr/lib/hpux32/dld.so]





Cause

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