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Inconsistency In Automatic Writoff Reversal In Payment Collection (Doc ID 880573.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.
Information in this document applies to any platform.


Enabled the automatic feature to reverse write off in payment collection.
In the case of underpayment, the system is automatically reopened the remaining amount as the amount due of a bill instead of a new write off item

Reproduction Steps:

1.Created a product with purchase fee and MCF.Created a deal and the plan also. 
2.Created an account on 1st July and purchased this plan. Billing DOM : 1
3.Moved pvt to Aug 1 and ran billing. Bill amount : $100
4. Changed the account status to Inactive.
5. Performed Account-level write-off.There is an item /item/writeoff.
6. Paid partial amount to the account through payment tool. The partial payment was $80 and the remaining amount became due of 20.Now the account balance shows $20 as pending.

Expected Result : a write-off (for the remaining amount) and write off reversal  items to be created.



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