Last updated on JUNE 22, 2017
Applies to:
Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0Information in this document applies to any platform.
Symptoms
-- Problem Statement:Performing PCM_OP_SUBSCRIPTION_CHANGE_DEAL for an account with telco service, failing with the following error.
fm_subs_utils_handle_system_events error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_NULL_PTR:39>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=802 version=0>I/p flist used:
---------------
0 PIN_FLD_POID POID [0] 0.0.0.9 /account 370774 14
0 PIN_FLD_PROGRAM_NAME STR [0] "fm_aur_bulk_trans_write - Rate Plan Change"
0 PIN_FLD_PURCHASE_DEAL_INFO SUBSTRUCT [0] allocated 20, used 4
1 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.9 /service/telco/cellular 369878 0
1 PIN_FLD_POID POID [0] 0.0.0.9 /account 370774 14
1 PIN_FLD_PROGRAM_NAME STR [0] "fm_aur_bulk_trans_write"
1 PIN_FLD_DEAL_INFO SUBSTRUCT [0] allocated 20, used 1
2 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.9 /deal 153506 0
0 PIN_FLD_CANCEL_DEAL_INFO SUBSTRUCT [0] allocated 20, used 4
1 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.9 /service/telco/cellular 369878 0
1 PIN_FLD_POID POID [0] 0.0.0.9 /account 370774 14
1 PIN_FLD_PROGRAM_NAME STR [0] "fm_aur_bulk_trans_write"
1 PIN_FLD_DEAL_INFO SUBSTRUCT [0] allocated 20, used 3
2 PIN_FLD_PACKAGE_ID INT [0] 59
2 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.9 /deal 151906 0
2 PIN_FLD_NODE_LOCATION STR [0] ""
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms