Pin_err_null_ptr While Doing Pcm_op_subscription_change_deal (Doc ID 882242.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:

Performing PCM_OP_SUBSCRIPTION_CHANGE_DEAL for an account with telco service, failing with the following error.

fm_subs_utils_handle_system_events error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_NULL_PTR:39>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=802 version=0>



I/p flist used:
---------------

0 PIN_FLD_POID           POID [0] 0.0.0.9 /account 370774 14
0 PIN_FLD_PROGRAM_NAME    STR [0] "fm_aur_bulk_trans_write - Rate Plan Change"
0 PIN_FLD_PURCHASE_DEAL_INFO SUBSTRUCT [0] allocated 20, used 4
1     PIN_FLD_SERVICE_OBJ    POID [0] 0.0.0.9 /service/telco/cellular 369878 0
1     PIN_FLD_POID           POID [0] 0.0.0.9 /account 370774 14
1     PIN_FLD_PROGRAM_NAME    STR [0] "fm_aur_bulk_trans_write"
1     PIN_FLD_DEAL_INFO    SUBSTRUCT [0] allocated 20, used 1
2         PIN_FLD_DEAL_OBJ       POID [0] 0.0.0.9 /deal 153506 0
0 PIN_FLD_CANCEL_DEAL_INFO SUBSTRUCT [0] allocated 20, used 4
1     PIN_FLD_SERVICE_OBJ    POID [0] 0.0.0.9 /service/telco/cellular 369878 0
1     PIN_FLD_POID           POID [0] 0.0.0.9 /account 370774 14
1     PIN_FLD_PROGRAM_NAME    STR [0] "fm_aur_bulk_trans_write"
1     PIN_FLD_DEAL_INFO    SUBSTRUCT [0] allocated 20, used 3
2         PIN_FLD_PACKAGE_ID      INT [0] 59
2         PIN_FLD_DEAL_OBJ       POID [0] 0.0.0.9 /deal 151906 0
2         PIN_FLD_NODE_LOCATION    STR [0] ""


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms