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Could Not Find Prompt Error After First Activation On Juniper M Device (Doc ID 884386.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Communications IP Service Activator - Version 5.2.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.


IPSA lost communication with a Juniper router after the first VPN service provisioned. Subsequent transactions are not being pushed to the device. The state of the transaction remains in the "Active" state.

The Juniper Device Driver reports error:

The error information usually appears after 30 minutes of idle time.

Steps To Reproduce:
- Provision a VPN
- Perform another transaction and link a new VPN site to the new VPN provisioned in step 1.
- The transaction remains in "Active" state


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