Error In Work Order Task Priority For Work Order Created From ESRI (Doc ID 884613.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.7.15.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When creating a work order using ESRI Arcmap the priority on the work order task is incorrect.The asset criticality code is not set using the asset criticality and the work order task priority is not being set resulting in a priority of zero.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms