Cycle Arrear Product Does Not Refund When Used Together With Cycle Forward Event (Doc ID 884692.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.
Checked for relevance on 19-Jul-2013.

Symptoms

When a product has Cycle Forward (CF) event and Cycle Arrear (CA) event, the CA event doesn’t refund when setting the product end backwards.

Pricing:
A product: 3 events:
   - A CF event grant non-currency resource. Fixed amount -3000. Proration not set.
   - A CA event with rateplan selectors, charge monthly fee.
   - A Cycle Fold event to fold the non-currency resource.
A deal include this product
A plan include this deal

Steps To Reproduce:
Scenario: backdated account creation and purchase plan (date in mm/dd/yy format)
3/5/09: created an account backdated to date 1/13/09. DOM=3. current billing cycle 1/13 - 2/3.
3/5/09: purchase a new plan backdated to 1/13. The rateplan $205/month is selected.
3/5/09: billing. Got two bills. Balance amount is correct ($138.87 and $205)
3/6/09: backdate CA product end on 2/15. Expect to get refund $117.14 for period 2/15 - 3/3, but no refund.

Cause

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