Customer Center Does Not Show Tax In Bill Details (Doc ID 886380.1)

Last updated on JULY 10, 2011

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.
Checked for relevance on 09-July-2011

Symptoms

Bill Details Panel does not show tax item in Item Charges list in Customer Center

Steps to reproduce:

1. Create a plan with a product with Tax When = End Of Cycle, TaxCode= toll
2. Create account with this plan
3. Move to the next bill cycle, run pin_bill_day
4. From Customer Center/Balance, click on Bill to view the bill detail

note: assume the tax amount = $4.46

Expect Result:
Cycle Tax item Charge = 4.46 , Discount= 0, Net Amount = 4.46

Actual Result:
Cycle Tax item Charge = 0 , Discount= 0, Net Amount = 4.46

Cause

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