AERS ICH PSUR BIP Fails with MSG-00400: Unhandled Java Exception: java.lang.NoClassDefFoundError: oracle/pharma/aers/reports/client/proxy/PublicReportServiceClient (Doc ID 887816.1)

Last updated on APRIL 18, 2012

Applies to:

Adverse Event Reporting System - Version 4.6.1 and later
Information in this document applies to any platform.
This problem can occur on any platform.
BIP Reports
***Checked for relevance on 18-APR-2012***

Symptoms

On 4.6.1.10 in Production:
When attempting to Run the ICH PSUR the following error occurs:

ERROR
Terminated with error:

REP-1401: MSG-01000: Report Started

MSG-02000: Obtained the DB Server Attributes

MSG-00400: Unhandled Java Exception: java.lang.NoClassDefFoundError:
oracle/pharma/aers/reports/client/proxy/PublicReportServiceClient

REP-1401: 'beforereport': Fatal PL/SQL error occurred.



Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Run the ICH PSUR BIP Report
2. This fails with the error mentioned.


Changes

Recently added a new reports service and installed AERS 4.6.1.10 Patch

Cause

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