Allocate Button Greyed Out In Customer Center (Doc ID 888836.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0.0.0.0 and later   [Release: 7.0.0 and later ]
Information in this document applies to any platform.
Checked for relevance on 08-Sep-2011.

Symptoms

-- Problem Statement:
Allocate Payment button in Payment details page and Allocate Adjustment button in Adjustment Details page are disabled if the bill balance is negative.

-- Steps To Reproduce:
Open an account in Customer Center with negative bill balance.
Go to balance tab.
Try to allocate, but the allocation button is grayed out.

Cause

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