Reset Of Expired Password Fails In RDC

(Doc ID 889522.1)

Last updated on APRIL 20, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.
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***Checked for relevance on 20-APR-2011***
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Symptoms


Error message:

Error: Operation failed due to system error

Encountered in RDC 4.5.3 when trying to reset an expired password

Steps To Reproduce:

  1. Expire the database password
  2. Attempt to log into RDC Onsite 4.5.3
  3. Enter the old password, and new password twice as prompted
  4. Press the Apply button
  5. Password reset fails with message
    "Operation failed due to system error"
  6. User is unable to log into RDC


Cause

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