Error: "20 Record Manager inactive" When Installing P3 or SureTrak (Doc ID 891296.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P3 Project Planner - Version: 3.1 and later   [Release: 3.0 and later ]
Primavera SureTrak - Version: 3.0c and later    [Release: 3.0 and later]
All Platforms

Symptoms

When installing P3, the following exception is thrown:
  • Error 20 Record Manager inactive, operation 0 open file \p3win\p3work\userfil.p3
  • Error 20 Record Manager inactive

Cause

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