Error: "The file D:\ ... .xer could not be created. Please enter a valid file name" when attempting to Export via Job Services

(Doc ID 893418.1)

Last updated on JUNE 30, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 5.0 and later
Primavera P6 Professional Project Management - Version 5.0 and later
All Platforms
***Checked for relevance on 17-Jan-2014***

Symptoms

The 'Export' Job Services job is not successful. 

 

Error: "The file D:\prim\Primavera Enterprise35\Export\js_levl.xer could not be created.  Please enter a valid file name"

Also, as the 'Log' file path is incorrect, the log file will not have been generated either.

The steps below show how this scenario was created:

The Job Options screens are shown below:



The path to export the XER file to is a path relative to the local client machine.
That is 'D:\prim\Primavera Enterprise35\Export\js_levl.xer' is the 'D: drive' on the client machine.

Selecting a file location:


Hitting 'Open' asks if you wish to create the file:


After hitting 'Yes' Project Manager appears as if it has created the file when in fact is has not done so.
Follow the steps below to resolve the issue.

Cause

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